Who we are

Our website address is: https://alhydran.se.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Klarna

För att kunna erbjuda dig Klarnas betalmetoder kan vi i kassan komma att dela dina personuppgifter i form av kontaktuppgifter och orderinformation med Klarna, för att Klarna ska kunna bedöma om du kan välja betalmetoderna, samt för att anpassa dem för dig. Dina personuppgifter som delas behandlas enligt Klarnas egen dataskyddsinformation.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ”Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Your data will only be shared with authorized people and will not be used in any marketing scenario

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We will never retain your contact information longer than necessary nor share your information with unauthorized 

Additional information

Your information can be used to contact you if there were to arise any problem with your order or payment etc.

How we protect your data

We have an approved SSL certificate connected with our website. An SSL certificate is a type of digital certificate that provides authentication for a website and enables an encrypted connection

By ensuring that all data passed between the two parties remains private and secure, SSL encryption can help prevent hackers from stealing private information such as credit card numbers, bank information, names, and addresses

What data breach procedures we have in place

If a data breach may occur we will put all of our resources on it and fix it right away. One of our guiding lines is that every customer should feel safe with handing out their personal information

What third parties we receive data from

We receive data from a third party. We want to give the customers the best experience and we have therefore decided to work with companies that we believe in and that helps us give our customers the best experience. This third party will never under any circumstances share your data and we have reached several agreements with the third party. The third party only collects data so that we can analyze our website and products 

By making a purchase at our website you will automatically accept our terms and conditions. You will also accept the privacy policy that we have

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ”Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Analytics

Who we share your data with

We will never share your data or personal information with unauthorized people or for any other use than your safety or your order

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What cookies do we use?

The table below explains the cookies we use and why.

1.   Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. These cookies don’t gather information about you that could be used for marketing or remembering where you have been on the internet.  This category of cookies cannot be disabled.  

2.   Analytics Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.  These cookies don’t collect information that identifies you. All the information that these cookies collect is anonymous and is only used to improve how a website works.

Our website uses the following cookies.

We use Google Analytics, a web analytics service provided by Google, Inc. (”Google”). Google Analytics uses ”cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

To see an overview of privacy at Google and how this applies to Google Analytics, please click here.

You may opt out of tracking by Google Analytics by clicking here.

The Facebook pixel

Our site uses a tool that is served by Facebook, called the Facebook pixel. This tool gives us the ability to show better ads to you on Facebook based on your behaviour on our site. This only applies if you are a Facebook user and have given Facebook your permission to show better ads to you. You can withdraw that consent at any time in the personal settings for your account on Facebook. Here is a link that lets you do that: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

The Facebook pixel shares data about your behaviour on our site, which is then stored by Facebook. That lets us as advertisers on Facebook, along with other advertisers on Facebook, build target groups for our ads that to some extent uses that pixel data to create the target groups. The data is used at an aggregated level and can’t be connected to you as an individual. Besides the pixel data other data about your behaviour on Facebook is also used. You can read Facebooks data policy for their users here: https://www.facebook.com/about/privacy/update

The reason for us to use the Facebook pixel is to be able to show better advertising to you on Facebook, for example ads for products that we think you would be interested in. These ads are using the data from the Facebook pixel. You can read more about the Facebook pixel here: https://www.facebook.com/business/learn/facebook-ads-pixel and about Facebook ads here: https://www.facebook.com/ads/about/?entry_product=ad_preferences

To turn off advertisements based on data about your behavior on Facebook and other web pages and the Facebook pixel do this:

Go to settings on your Facebook account. Click on Ads in the menu and go to Ad settings on the page showing up. Change the settings for ’Ads based on data from partners’ and ’Ads based on your activity on Facebook Company Products that you see elsewhere’ from ’Allowed’ to ’Not allowed’. This link takes you directly there: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Allmänt

För att genomföra ett köp på Alhydran.se behöver du vara över 18 år. Är du under 18 år krävs enligt Föräldrabalken målsmans medgivande. Genom beställning på Alhydran.se godkänner du de publicerade villkor som anges nedan vid den tidpunkten och intygar att de uppgifter du lämnar om dig själv är korrekta.

Företagsinformation:

Estmedical AB

Arsenalsgatan 6

411 20, Göteborg

Telefon: 0702 93 38 50

Org.nummer: 559147-3656

Klarna

För att kunna erbjuda dig Klarnas betalmetoder kan vi i kassan komma att dela dina personuppgifter i form av kontaktuppgifter och orderinformation med Klarna, för att Klarna ska kunna bedöma om du kan välja betalmetoderna, samt för att anpassa dem för dig. Dina personuppgifter som delas behandlas enligt Klarnas egen dataskyddsinformation.

Priser/Betalning

Varje vara anges med pris inklusive moms. I Kassan kan man se det totala priset inklusive moms, eventuella fraktavgifter samt avdragna rabatter.

Vi erbjuder enkel och säker betalning. Vi erbjuder

1. manuell banköverföring till vårt bankkonto
2. Överföring via Paypal
3. Klarnas kompletta betalningssystem där du kan välja mellan: 

1. delbetalning

2. faktura med 14 dagars betalningsvillkor

3. betala direkt

Varje genomförd och godkänd beställning genererar  en orderbekräftelse. Den vanligaste anledningen till att en orderbekräftelse uteblir är att man i samband med beställningen har råkat uppge en felaktig mailadress eller att orderbekräftelsen per automatik sorterats in under Skräppost. 

Frakt och leveranser

Hos oss har du alltid möjlighet till FRI FRAKT när du handlar för minst 800 kr. Ombud på mindre orter har ibland har begränsad utkörning som kan påverka leveranstiden. Vi försöker alltid sträva efter att upprätthålla den uppskattade leveranstiden på 3-5 dagar men tänk på att det vid till exempel julhandel kan uppstå förseningar.

Ångerrätt

Om du ångrar ditt köp eller någon produkt från din beställning måste du låta oss veta detta inom 14 dagar efter att du mottagit de aktuella produkterna, detta i enlighet med Distansavtalslagen

För att din retur ska bli godkänd måste produkten vara obruten, oanvänd och finnas i originalförpackning med tillhörande emballage

Öppnade eller använda hudvårdsprodukter återtas inte av hygieniska skäl. På detta sätt kan vi garantera att alla våra kunder köper en fräsch och orörd

Du som kund ansvarar för risken vid returfrakt, vilket bland annat innefattar risken för att produkten skadas eller kommer bort under frakten tillbaka till oss. Tänk på att paketera väl.

När vi mottagit din retur och gjort bedömningen att produkten är i väsentligt oförändrat skick kommer vi inom 14 dagar att återbetala dig, samt meddela dig via mail att ärendet är avslutat. Återbetalning sker med samma betalsätt som användes vid köpet. 

Konsumentverkets officiella ångerblankett finner man här.

Garanti och reklamationsrätt

Service

Vi strävar alltid efter att  ge dig som kund den bästa möjlig service så snabbt som möjligt. Kontakta oss på 0702 93 38 50 eller 0703 64 47 88 vid hjälp och service.

Leveransförsening

Konsumenten har rätt att häva köpet vid försening om denne inte godkänner ny föreslagen leveranstidpunkt. Leveranstid är normalt 0 – 7 dagar för Sverige.

Genom att genomföra köp på Alhydran.se godkänner du därmed dessa köpvillkor.

Frakt

Vi på Estmedical fraktar våra produkter genom Postnord och Schenker

Vi på Estmedical ansvarar inte för beställningar som försvinner från det att vi avlämnat produkterna till fraktbolaget.

Uppskattad Leveranstid

Den uppskattade leverans tiden är på 3-5 arbetsdagar